Terms of Service

01

Acceptance of terms

These Terms of Service (“Terms”) govern your access to and use of the mehman.io platform, mobile applications, APIs, and associated services (collectively, the “Service”) operated by mehman.io (“Company”, “we”, “us”, or “our”).

By creating an account, clicking “I agree”, or using any part of the Service, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy, which is incorporated by reference.

If you are accessing the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

02

Definitions

• “Account” means a registered user account on the platform.
• “Customer” / “you” means the property manager, host, or entity that has subscribed to the Service.
• “Guest Data” means personal data about end guests that you upload or that flows into the platform via integrations.
• “OTA” means an Online Travel Agency (e.g., Airbnb, Booking.com, MakeMyTrip, Goibibo).
• “AI Features” means any functionality powered by large language models or other machine-learning systems.
• “Content” means data, text, images, and other materials you submit to or generate via the Service.

03

Eligibility and accounts

To use mehman.io you must be at least 18 years old and have the legal capacity to enter a binding contract under applicable law. The Service is intended for business use by property managers and hosts; it is not a consumer product.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at security@mehman.io if you suspect unauthorised access.

You may not share login credentials with individuals outside your organisation or create accounts on behalf of third parties without their consent.

04

Subscription and billing

Plans and fees

Access to the Service requires a paid subscription. Current pricing is listed on our pricing page. All fees are exclusive of applicable taxes (including GST) unless stated otherwise.

Billing cycle

Subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select. Fees are non-refundable except as required by law or as explicitly stated in our refund policy.

Free trials

We may offer a limited free trial. At the end of the trial period, continued use requires a paid subscription. We reserve the right to modify or discontinue trial offers at any time.

Upgrades and downgrades

Plan changes take effect at the start of the next billing cycle unless otherwise stated. Downgrading may result in loss of access to certain features.

Late payments

Overdue invoices may result in suspension of your account. We will provide at least 7 days' notice before suspension.

05

Permitted use

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes as a property manager or host.

You may:

• Manage your properties, bookings, and guest communications.
• Connect supported OTA accounts via our integrations.
• Generate GST invoices and assist with FRRO / Form C submissions.
• Use AI-powered features to draft and send guest messages.
• Export your data in supported formats.

06

Prohibited conduct

You must not:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
• Upload, transmit, or distribute malware, spam, or any harmful code.
• Attempt to gain unauthorised access to the Service, its infrastructure, or other users' data.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Resell, sublicense, or make the Service available to third parties other than as permitted under a reseller agreement with us.
• Use the AI Features to generate illegal, defamatory, harassing, or otherwise harmful content.
• Collect or harvest data from the Service beyond your own account data.
• Use automated scripts to overload or disrupt the Service.
• Misrepresent your identity or impersonate any person or entity.

We reserve the right to suspend or terminate accounts engaged in prohibited conduct without prior notice.

07

AI features and limitations

mehman.io uses large language models and other AI technologies to power guest messaging suggestions, automated workflows, and analytics insights. You acknowledge that:

• AI-generated outputs may be inaccurate, incomplete, or inappropriate for your specific situation.
• You are solely responsible for reviewing, approving, and sending any AI-drafted communications to guests.
• AI Features are provided as productivity tools and do not constitute legal, financial, tax, or compliance advice.
• We may update or discontinue AI models at any time; we will endeavour to provide reasonable notice of material changes.

Do not rely solely on AI outputs for statutory obligations (e.g., FRRO submissions, GST filings). Always verify compliance with a qualified professional.

08

OTA integrations

The Service enables you to connect your accounts on third-party OTA platforms. By using these integrations, you confirm that you have the authority to grant mehman.io access to those accounts and that you comply with the relevant OTA's terms of service.

We are not responsible for any actions taken by OTA platforms including rate-limiting, de-listing, or suspending your listings. OTA connectivity may be interrupted by changes to their APIs and we do not guarantee continuous availability of any specific integration.

09

Regulatory compliance (GST, FRRO)

mehman.io provides tools to assist with GST invoicing and FRRO / Form C data collection. These tools are provided as a convenience. You remain solely responsible for:

• Ensuring all generated invoices are accurate and compliant with applicable GST rules.
• Filing GST returns and paying taxes on time.
• Submitting Form C and FRRO data to the competent authority within the legally mandated timeframe.
• Maintaining records as required by the Income Tax Act, GST laws, and the Foreigners Act.

We are not a licensed tax advisor or compliance agent. Consult a qualified chartered accountant or legal professional for binding compliance guidance.

10

Intellectual property

The Service, including its software, design, trademarks, and documentation, is the exclusive property of mehman.io and its licensors. Nothing in these Terms grants you any right in our intellectual property beyond the limited licence described above.

You retain ownership of your Content. By submitting Content to the Service you grant mehman.io a worldwide, royalty-free, non-exclusive licence to host, copy, transmit, and display your Content solely to operate and improve the Service.

We may use anonymised, aggregated usage data to improve our products. We will not identify you or your guests individually in any such data.

11

Third-party services

The Service may contain links to or integrations with third-party websites and services. We are not responsible for the content, privacy practices, or terms of those third parties. Your use of third-party services is at your own risk and governed by their respective terms.

12

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED AVAILABILITY.

We do not warrant that the Service will be error-free, that defects will be corrected, or that results obtained through the Service will be accurate or reliable. Downtime for maintenance, security, or unforeseen events may occur.

13

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MEHMAN.IO AND ITS DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.

IN NO EVENT SHALL MEHMAN.IO'S TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) INR 10,000.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability; in such cases, our liability shall be limited to the maximum extent permitted by law.

14

Indemnification

You agree to indemnify, defend, and hold harmless mehman.io and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your use or misuse of the Service.
• Your violation of these Terms or any applicable law.
• Your Content, including any allegation that it infringes a third party's intellectual property or privacy rights.
• Your interactions with guests or OTA platforms.

15

Term and termination

These Terms remain in effect while you use the Service. You may terminate your account at any time by contacting support@mehman.io or via the account settings. Termination takes effect at the end of your current billing period.

We may suspend or terminate your account immediately if you materially breach these Terms, fail to pay fees, or if we are required to do so by law.

Upon termination, your right to access the Service ceases. We will make your data available for export for 30 days after termination, after which it will be deleted in accordance with our Privacy Policy.

16

Governing law and disputes

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Service shall first be subject to good-faith negotiation for a period of 30 days. If unresolved, disputes shall be referred to and finally resolved by arbitration in Bengaluru, India, under the Arbitration and Conciliation Act, 1996, by a sole arbitrator mutually agreed upon by the parties.

Nothing in this clause prevents either party from seeking interim or urgent injunctive relief from a court of competent jurisdiction.

17

Changes to these terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email and/or a prominent notice on the platform at least 14 days before they take effect. Minor updates (e.g., typo corrections) may be made without notice.

Your continued use of the Service after the effective date of any revision constitutes acceptance of the updated Terms.

18

Contact